Skip to content
Voltaflow
Borrador — pendiente de revisión por un abogado antes de su publicación. No constituye asesoría legal.

First-Sprint Guarantee Terms

Effective date: [confirmar: effective date]

voltaflow LLC ("voltaflow"), a Wyoming, USA limited liability company, stands behind its work. These Terms describe our First-Sprint Guarantee and the conditions that apply to it. They form part of, and are governed by, the applicable Master Service Agreement / Statement of Work ("MSA/SOW") between voltaflow and the client ("Client"); if there is any conflict between these Terms and the executed MSA/SOW, the MSA/SOW controls.

1. The guarantee

If the Client is not satisfied with the first sprint of a new engagement, voltaflow will refund 100% of the service fees the Client paid to voltaflow for that first sprint, subject to the eligibility, conditions, and exclusions below.

What this guarantee covers — please read. The refund is 100% of voltaflow's service fees for the first sprint only. It does not refund pass-through or third-party costs, taxes, or reimbursable expenses (see §2), and it does not apply to work the Client has accepted, approved, or put into production use (see §6). These are the only material limitations on the guarantee.

2. Definitions

  • First sprint: the first [confirmar: sprint length — e.g. two-week] delivery cycle of a new engagement, as defined in the SOW (the first iteration of work, beginning on the agreed start date).
  • Service fees: amounts paid to voltaflow for voltaflow's labor during the first sprint. Does not include pass-through or third-party costs (e.g., cloud/hosting, software licenses, paid assets, third-party APIs), taxes, or reimbursable expenses.

3. Eligibility

  • Available to new Clients, on the first paid sprint of an engagement, once per Client/company.
  • The engagement must be on a sprint/iterative model as set out in the SOW.
  • The Client's account must be current (first-sprint fees actually paid).

4. How to claim (claim window)

The Client must notify voltaflow in writing (email to hello@voltaflow.com) that it is invoking the First-Sprint Guarantee during the first sprint or within [confirmar: claim window — e.g. 7] calendar days after the first sprint ends (the "Claim Window"). The notice should briefly describe why the Client was not satisfied. Requests made after the Claim Window do not qualify.

5. Conditions

To qualify, during the first sprint the Client must have:

  • provided timely access, materials, approvals, and points of contact reasonably needed for the work;
  • participated in agreed ceremonies/check-ins and raised concerns during the sprint so that voltaflow had a fair opportunity to address them; and
  • used the deliverables only for evaluation (not deployed them to production — see §6).

6. Exclusions

The guarantee does not apply to, and no refund is due for:

  • work the Client has accepted, approved, or deployed to production / put into commercial use;
  • pass-through/third-party costs, taxes, and expenses (see §2);
  • delays, failures, or dissatisfaction caused mainly by the Client or its third parties (e.g., missing inputs, unavailability, scope changes mid-sprint, or factors outside voltaflow's reasonable control);
  • sprints after the first, retainers already consumed, or fixed-fee milestones already accepted;
  • any engagement where the guarantee was expressly excluded in writing in the SOW.

7. Effect of a refund

On payment of the refund: the engagement (or its first sprint) terminates; the Client must stop using and must return or delete the first-sprint deliverables and any voltaflow materials; and all rights, title, and intellectual property in the first-sprint deliverables remain with (or revert to) voltaflow (no license or assignment survives the refund). Confidentiality obligations continue.

8. Process and timing

voltaflow will process an approved refund within [confirmar: processing time — e.g. 30] days of confirming eligibility, to the original payment method (or as otherwise agreed). voltaflow may first discuss remediation with the Client, but the Client is not obligated to accept remediation in lieu of the refund.

9. General

voltaflow may update these Terms prospectively; the version in effect when the Client's engagement starts applies to that engagement. These Terms are part of the MSA/SOW and are governed by the law and dispute-resolution terms stated there (default: Wyoming, USA). This guarantee does not limit any non-waivable rights the Client may have under applicable law.

DRAFT v0.2 — 2026-06-23. The [confirmar: …] items (effective date, sprint length, claim window, refund-processing time) are business/legal decisions, not engineering defaults; confirm them with the owner, align with the MSA/SOW, and obtain attorney review before lifting the draft flag. A guarantee does not substitute for substantiating marketing claims (see 2026-06-19_website-claims-and-disclaimers_DRAFT). Not legal advice.